Terms of Service

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms of Service (these "Terms") set forth the rights, obligations, and responsibilities of EE-UT (이웃, the "Company") and users, and other necessary matters, in connection with the use of the mobile web service "EE-UT" (the "Service" or the "Mall") operated by the Company.

Article 2 (Definitions)

The terms used in these Terms are defined as follows.

1. "Service" means all services through which the Company, via the mobile website it operates, recommends tourist attractions and spots in the Republic of Korea (including partner stores such as cafes, restaurants, and beauty shops as well as tourist sites; hereinafter "Partner Spots") and sells and issues reservations and QR-code-based mobile vouchers for the use of such spots.
2. "User" means members and non-members who access the Service and use the services provided by the Company in accordance with these Terms.
3. "Member" means a person who has completed sign-up for the Service with an email or Google account and may continuously use the services provided by the Company.
4. "Non-member" means a person who uses the services provided by the Company without signing up as a member.
5. "Mobile Voucher" means a non-physical certificate in the form of a QR code issued electronically by the Company to a user to evidence a product or admission right of a Partner Spot purchased through the Service; it does not involve the delivery of physical goods.
6. "Reservation" means the act by which a user applies in advance through the Company for, and confirms, the use of a specific Partner Spot's product or service at a designated date and time.
7. "Validity Period" means the period during which a Mobile Voucher may be used, as determined by the Company for each product and notified to the user at the time of purchase.
8. "Partner Spot" means a store, tourist site, or business operator that has entered into a partnership agreement with the Company to provide products or services to users.

Article 3 (Specification, Effect, and Amendment of the Terms)

① The Company posts the contents of these Terms together with its trade name, the name of its representative, the address of its place of business, telephone number, email address, business registration number, and the like on the initial screen of the Service or a linked screen so that users can easily find them.

② Before a user agrees to these Terms, the Company provides a separate screen so that the user can understand important matters such as the conditions for withdrawal of offer, cancellation, and refund, and obtains the user's confirmation.

③ The Company may amend these Terms to the extent that the amendment does not violate applicable laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Personal Information Protection Act, and the Tourism Promotion Act.

④ When the Company amends these Terms, it announces the amendment on the initial screen of the Service, specifying the effective date and the reasons for the amendment, together with the current Terms, from 7 days before the effective date until the day before the effective date. However, when the amendment is unfavorable to users, the Company gives at least 30 days' prior grace period, notifies users individually by means such as email, and clearly compares and displays the contents before and after the amendment.

⑤ The amended Terms apply only to contracts concluded on or after the effective date, and the previous Terms apply to contracts concluded before that date. However, if a user who has already concluded a contract sends the Company, within the notice period, an expression of intent to be governed by the amended Terms and obtains the Company's consent, the amended Terms apply.

⑥ Matters not provided for in these Terms and the interpretation of these Terms are governed by the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Consumer Protection Guidelines in Electronic Commerce established by the Korea Fair Trade Commission, other applicable laws, or commercial practice.

Article 4 (Company Information)

• Trade name (service name): EE-UT (이웃)
• Representative: Jihyun Lee
• Email: support@ee-ut.com
• Date of announcement: July 21, 2026
• Effective date: July 21, 2026

Chapter 2. Service Use Agreement

Article 5 (Formation of the Use Agreement)

① The use agreement is formed when a user agrees to these Terms and the Privacy Policy, applies for use by entering member information in accordance with the sign-up form prescribed by the Company, and the Company accepts the application.

② The Company accepts an application for use unless it falls under any of the following.

1. The applicant has previously lost membership status (except where 3 years have passed since the loss of membership and the applicant has obtained the Company's approval for re-admission)
2. The registered information contains falsehoods, omissions, or errors
3. A child under the age of 14 applies without the consent of a legal representative
4. Registering the applicant as a member is otherwise judged to cause significant technical difficulty for the Company

③ The membership agreement is deemed formed at the time the Company's acceptance reaches the applicant.

Article 6 (Sign-up Methods)

① A user may apply for membership by one of the following methods.

1. Email sign-up: registering an email address and password and completing the verification of the user's own email
2. Google social login: completing authentication through the user's Google account and signing up using the email address and profile information (name) provided by Google

② The account management (login, unlinking, etc.) of members who signed up via Google social login follows Google's policies, and the Company is not responsible for restrictions on service use arising from the user unlinking their Google account or deleting the Google account itself. Even in such cases, however, the member's information is retained unless the member completes the separate membership withdrawal procedure within the Service.

③ A member must notify the Company of any changes to the information registered at sign-up without delay, by means such as editing the member information, and the Company is not responsible for disadvantages arising from failure to do so.

Article 7 (Membership Withdrawal and Loss of Eligibility)

① A member may request withdrawal at any time through the settings menu in the Service or by contacting the Company (support@ee-ut.com), and the Company processes the withdrawal immediately, except for information required to be retained under applicable laws.

② If a member falls under any of the following, the Company may restrict or suspend the member's eligibility.

1. Registering false information when applying for membership
2. Failing to pay, by the due date, amounts owed by the member, such as the price of Mobile Vouchers purchased using the Service
3. Threatening the order of electronic commerce, such as interfering with another person's use of the Service or misappropriating another person's information
4. Using the Service to commit acts prohibited by law or these Terms or contrary to public order and good morals
5. Using a Mobile Voucher by fraudulent means or causing damage to a Partner Spot

③ If the same conduct is repeated or not corrected after the Company has restricted or suspended membership eligibility, the Company may revoke the membership, in which case it gives prior notice and an opportunity to explain. If there are unused vouchers, they are settled in accordance with the refund provisions (Chapter 5).

Article 8 (Notice to Members)

The Company may give notice to a member via the email address registered by the member or via in-service notifications, and notice to an unspecified number of members may be substituted by posting on the notice board within the Service. However, matters that materially affect a member's transactions, such as reservation confirmation, cancellation, and refunds, are notified individually.

Chapter 3. Provision and Use of the Service

Article 9 (Provision and Change of the Service)

① The Company performs the following tasks.

1. Providing information on tourist attractions and spots based on interests
2. Reservation of Partner Spot products (admission rights) and sale and issuance of Mobile Vouchers
3. Other ancillary tasks determined by the Company

② The Company may change the contents of products to be provided under future contracts where there are grounds such as changes in a Partner Spot's circumstances, product sell-out, or changes in the technical specifications of the Service, in which case it immediately announces the changed contents and the applicable date.

③ If the Company changes the contents of a product for which a contract has already been concluded due to unavoidable reasons, it immediately notifies the user by available means (email, in-app notification, etc.).

Article 10 (Suspension of the Service)

① The Company may temporarily suspend the provision of the Service in the event of maintenance, inspection, replacement, or breakdown of information and communications facilities such as computers, interruption of communications, or force majeure such as natural disasters.

② If a user suffers damage due to a suspension of the Service caused by the Company's intent or negligence, the Company compensates for such damage. However, this does not apply if the Company proves that it acted without intent or negligence.

Article 11 (Characteristics of the Service and Non-collection of Location Information)

① The spot recommendation service provided by the Company is based on the interests directly entered by the user and the user's service usage history, and the Company does not collect users' real-time location information (GPS).

② The user understands and agrees that the Company does not hold the status of a location-based service provider and that spot recommendation results may be provided irrespective of the user's current location.

Chapter 4. Purchase and Payment

Article 12 (Purchase Application)

A user applies for a purchase on the Service in accordance with the following procedures, and the Company provides the contents of each step in a way that is easy for the user to understand.

1. Searching for and selecting a product (Partner Spot admission right)
2. Entering the reserver's information (name, mobile phone number) and the date and time of use
3. Confirming the contents of the Terms, restrictions on withdrawal of offer, and cancellation fee standards
4. Indicating agreement to the Terms and to the above confirmations
5. Selecting a payment method and proceeding with payment
6. Applying for the purchase and confirming the application

Article 13 (Formation of the Contract)

① The Company may decline to accept a purchase application under Article 12, or may cancel the contract, in any of the following cases.

1. The application contains falsehoods, omissions, or errors
2. The payment has not been completed normally
3. The reservation is impossible due to the Partner Spot's circumstances
4. Acceptance is otherwise judged to cause significant technical difficulty for the Company

② The contract is deemed formed at the time the Company's acceptance (completion of payment and issuance of the Mobile Voucher) reaches the user.

③ The expression of acceptance includes information such as confirmation of the purchase application, availability of the reservation, and guidance on the issuance of the Mobile Voucher.

Article 14 (Payment Methods and Payment Agency)

① A user may pay the price by one of the following payment methods, as provided in the Service.

1. Payment by various cards, such as credit cards and debit cards
2. Other payment methods determined by the Company and provided within the Service

② Payment is processed through KG INICIS (the "PG"), an electronic payment gateway provider, and card information such as credit card numbers is collected and processed directly by the PG and is not stored by the Company.

③ The Company does not additionally collect any fees of any kind from the user's payment method beyond the price. However, overseas payment fees, currency exchange fees, and the like imposed by card companies or banks are governed by Article 15.

④ If payment is delayed or fails due to reasons not attributable to the Company, such as a failure in the PG's payment system or a delay in card company approval, the Company is not responsible for the delay, and the user must make the payment again or re-apply for the reservation.

Article 15 (Payment Currency and Exchange Rates)

① Payment may be made in Korean won (KRW) or in a commonly used payment currency supported by the Service (such as USD).

② If a user pays in a currency other than KRW or with an overseas-issued card, the final amount charged on the user's card statement may differ from the amount displayed in the Service due to the exchange rates and overseas service fees (including DCC fees) applied by the card company, the PG, or the bank. However, if re-payment or re-refund occurs due to the Company's intent, negligence, or a system error, the Company bears the difference.

③ Differences arising from exchange rate fluctuations and fees under the preceding paragraph are borne by the user, and the Company is not responsible for them. Upon refund as well, a difference may arise between the original payment amount and the refunded amount due to the difference in exchange rates between the time of payment and the time of refund, which is also borne by the user.

Article 16 (Issuance and Use of Mobile Vouchers)

① The Company immediately issues a Mobile Voucher in the form of a QR code to a user whose payment has been completed, within the Service or via email.

② The user uses the Mobile Voucher by presenting it (QR code scan) at the Partner Spot within the Validity Period, and a voucher whose Validity Period has expired cannot be used.

③ Mobile Vouchers may not be transferred to others, and if a voucher is used through fraudulent duplication, forgery, or alteration, the Company may refuse its use and is not responsible for any resulting disadvantages.

Chapter 5. Withdrawal of Offer, Cancellation, and Refund

Article 17 (Withdrawal of Offer, etc.)

① A user who has concluded a contract with the Company for the purchase of a Mobile Voucher may withdraw the offer within 7 days from the date of receiving a document (including in electronic form) stating the contents of the contract, in accordance with Article 17 of the Act on Consumer Protection in Electronic Commerce.

② However, withdrawal of the offer may be restricted in the following cases, and the Company clearly indicates such restrictions, and the cases where it does not bear responsibility for damage to goods and the like during the period in which the user may exercise the right of withdrawal, in a place where the user can easily see them before purchase.

The Company notifies the user of the grounds for restricting withdrawal of offer under each item of this Paragraph 2 through a separate screen before the user completes payment and obtains the user's consent. In the absence of such prior consent, the Company does not assert the restriction of withdrawal of offer against the user.

1. The user has already used the Mobile Voucher (used the QR code at a Partner Spot)
2. The date of use (reservation date) has already passed
3. The provision of the service has begun due to a cause attributable to the user, where the Company has notified this in advance
   * In this Article, 'the provision of the service has begun' means the point in time at which the user actually uses (scans/verifies) the QR code of the Mobile Voucher at a Partner Spot.

③ If the Mobile Voucher differs from the displayed or advertised contents or is performed differently from the contents of the contract, the user may withdraw the offer within 3 months from the date of receiving the goods or services, or within 30 days from the date the user became aware or could have become aware of such fact.

Article 18 (Cancellation and Refund of Unused Vouchers – Within the Validity Period)

① If a user has not used a purchased Mobile Voucher, the user may request cancellation and refund before the refundable period in accordance with the refund provisions of Article 19.

② A Mobile Voucher that has not been used before the Validity Period expires is not refunded unless otherwise provided, and this is clearly notified to the user before purchase.

Article 19 (Cancellation Fees and Refund Standards for Reservation-type Vouchers)

① For the cancellation of a reservation-type voucher for which a date and time of use is designated, the specific standards such as the refund ratio and cancellation fee may vary by product and are governed by the individual cancellation and refund policy notified on the payment (purchase) screen of each product. By completing payment, the user is deemed to have agreed to the applicable individual policy.

For products for which no cancellation or refund standards are separately notified or confirmed on the payment screen, the following default standards apply. All cancellation deadlines and the timing of fee application are calculated based on Korea Standard Time (KST, UTC+9).

The above default standards apply only to products for which no separate standards are notified on the payment screen. Terms of use separately specified on individual product pages and payment screens (refund and cancellation standards, reservation methods, available times and number of persons, etc.) take precedence over the default standards under these Terms, and matters not notified in advance in the individual product terms are governed by these default standards.

The Company clearly notifies the cancellation and refund standards on the payment screen of each individual product in a form that users can easily recognize, and if it fails to do so, it cannot assert restrictions on withdrawal of offer or the imposition of fees for that product against the user.

② Depending on the characteristics of a Partner Spot's products (season-limited products, products confirmed immediately upon reservation, etc.), the Company may set cancellation and refund standards different from those in Paragraph 1, in which case it clearly notifies the individual cancellation fee standards for the product on the payment screen before purchase. Where individually notified standards exist, those standards prevail.

③ The cancellation fees under Paragraphs 1 and 2 are operated within a scope that does not contravene the purport of the Act on Consumer Protection in Electronic Commerce and the Consumer Dispute Resolution Standards (notification of the Korea Fair Trade Commission).

Article 20 (Refunds Due to Causes Attributable to the Company)

In any of the following cases, the Company refunds the full payment amount (100%) to the user.

1. The reservation was not processed normally or a duplicate payment was made due to an error in the Company's system
2. The user became unable to use the reserved service because the contract with the Partner Spot was terminated due to the Company's circumstances
3. The user rescinds the contract on the ground that the product information provided by the Company was displayed or advertised differently from the facts
4. The user otherwise became unable to use the Service normally due to a cause attributable to the Company

Article 21 (Refund Procedure and Method)

① The Company refunds the payment within 3 business days after the grounds for withdrawal of offer or cancellation and refund are confirmed, and in case of delay, pays delay interest as prescribed by the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce.

② Refunds are made by the payment method used by the user (credit card, etc.), and where payment was made by credit card, the Company requests the PG and the card company without delay to suspend or cancel the billing.

③ In cases of withdrawal of offer and the like, the Company does not claim penalties or damages from the user. However, unless the withdrawal is due to the contents of the Mobile Voucher differing from the display or advertisement or being performed differently from the contents of the contract, the cancellation fee under Article 19 may be deducted.

Chapter 6. Disclaimer and Liability

Article 22 (Disclaimer Regarding Partner Spots)

① The Company brokers transactions so that they proceed smoothly between users and Partner Spots, and the contents of a reserved service may be unavoidably changed or become difficult to provide due to the on-site circumstances of a Partner Spot (changes in business hours, temporary closure, facility inspection, stock depletion, natural disasters, etc.).

② When a cause under the preceding paragraph arises, the Company notifies the user as soon as it becomes aware of it and takes measures so that the user may choose among coordinating an alternative schedule, changing to a similar product, or receiving a refund under Article 20.

③ The Company is not liable for the quality or safety of products and services independently provided by a Partner Spot, or for accidents occurring on site, unless the Company has committed intent or gross negligence, such as leaving false information unaddressed or failing to disclose risk information. However, the Company exercises reasonable care in selecting and managing Partner Spots.

④ With respect to disputes arising between a user and a Partner Spot, the Company plays a mediating role for amicable resolution, but the final liability for damages is borne by the party at fault (the Company or the Partner Spot).

Article 23 (Obligations of the Company)

The Company does not engage in acts prohibited by law or these Terms or contrary to public order and good morals, and endeavors to provide the Service continuously and stably. The Company must have security systems in place to protect personal information so that users can use the Service safely, and publishes and complies with its Privacy Policy.

Article 24 (Obligations of Users)

Users must not engage in any of the following acts.

1. Registering false information when applying or making changes
2. Misappropriating another person's information
3. Altering information posted by the Company without authorization
4. Fraudulently duplicating, forging, altering, or transferring or acquiring Mobile Vouchers
5. Infringing intellectual property rights, such as copyrights, of the Company or third parties
6. Damaging the reputation of, or interfering with the business of, the Company or third parties
7. Disclosing or posting obscene or violent information or other information contrary to public order and good morals on the Service

Article 25 (Attribution of Copyright and Restrictions on Use)

① Copyright and intellectual property rights in works created by the Company (content, spot introductions, designs, etc.) belong to the Company.

② A user may not, without the Company's prior consent, use information to which the Company holds intellectual property rights among the information obtained by using the Service for commercial purposes, or allow a third party to use it, by means of reproduction, transmission, publication, distribution, broadcasting, or other methods.

Article 26 (Protection of Personal Information)

① In collecting and using users' personal information, the Company collects only the minimum information necessary in accordance with applicable laws, and details are governed by the separately posted "Privacy Policy".

② The Company does not collect users' personal information beyond the scope necessary for providing the Service, and does not collect users' location information (GPS).

Chapter 7. Dispute Resolution and Governing Law

Article 27 (Dispute Resolution)

① The Company operates a customer center (support@ee-ut.com) to reflect legitimate opinions and complaints raised by users and to compensate for damage.

② The Company handles complaints and opinions submitted by users with priority, and if prompt handling is difficult, notifies the user of the reason and the expected handling schedule.

③ Where a user applies for remedy of damage in relation to an electronic commerce dispute between the Company and the user, the dispute may be subject to mediation by a dispute mediation agency commissioned by the Korea Fair Trade Commission or a mayor/provincial governor.

Article 28 (Governing Law and Competent Court)

① The laws of the Republic of Korea apply as the governing law to the interpretation of these Terms and to all disputes arising between the Company and users.

② The competent court for litigation concerning electronic commerce disputes arising between the Company and a user shall be the court having jurisdiction under the Civil Procedure Act and related laws, or, for consumer-related disputes, the court having jurisdiction over the consumer's address at the time the suit is filed. This agreement on the competent court remains valid even if the user has an address or residence in a foreign country.

Article 29 (Language and Order of Precedence in Interpretation)

① The Korean version of these Terms is the original, and translations into English and other languages may be provided for users' convenience.

② If any discrepancy in content or contradiction in interpretation arises between a translation and the Korean original, the Korean original prevails.

Article 30 (Standard Time)

Unless otherwise specified, all temporal standards set forth in these Terms and within the Service, such as available reservation times, cancellation deadlines, and the timing of cancellation fee application, are based on Korea Standard Time (KST, UTC+9).

Addendum

These Terms are announced on July 29, 2026 and take effect on July 29, 2026.

• Date of announcement: July 29, 2026
• Effective date: July 29, 2026